Shipping policy

At NESS, every sponsored gift is prepared with care and delivered directly to the recipient on your behalf. This Shipping Policy explains how we process and deliver orders.

Order Processing

• All orders are processed within 1–3 business days after payment is confirmed.

• Personalized or sponsored gifts may require additional preparation time before dispatch.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

Please note that delivery times are estimates and may vary due to customs, courier delays, or seasonal demand.

Shipping Costs

Shipping charges are calculated at checkout based on the delivery location and selected shipping method. Any applicable taxes or customs duties for international orders are the responsibility of the recipient unless stated otherwise.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (where available) so you can monitor your delivery.

Incorrect Shipping Information

Please ensure the recipient's name and address are accurate before placing your order. NESS is not responsible for delays or failed deliveries caused by incorrect shipping details.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact the NESS support team through our Contact Us page or by email.